How about the costumer service?
I was using a Swan iron and it overheated giving out acrid smelling smoke and melting the front plate. I took a video of the event and contacted their Customer Services. Josh in Customer Services was absolutely fantastic. He asked me to email the video which he forwarded to their Quality Assurance Team. They said the cause was most likely a faulty thermostat (or a build up of limescale – not likely as we live in a soft water area). They said they would wait to see if anyone else has the same experience and if necessary recall the whole batch. Josh was always very polite and helpful and this morning I received a new iron despite my old one being nearly two years old. Useful Share
Fantastic customer service 
Experienced a problem with Swan 16 piece cutlery set .. Handles on knives were coming apart.. Got in touch with Swan , initially, asked if spares were available, contacted by Paul, and was sent a replacement set .
Top 6 Must-Have Small Appliances for Your Kitchen
1. Coffee Maker
How about the costumer service?
I was using a Swan iron and it overheated giving out acrid smelling smoke and melting the front plate. I took a video of the event and contacted their Customer Services. Josh in Customer Services was absolutely fantastic. He asked me to email the video which he forwarded to their Quality Assurance Team. They said the cause was most likely a faulty thermostat (or a build up of limescale – not likely as we live in a soft water area). They said they would wait to see if anyone else has the same experience and if necessary recall the whole batch. Josh was always very polite and helpful and this morning I received a new iron despite my old one being nearly two years old. Useful Share
Fantastic customer service 
Experienced a problem with Swan 16 piece cutlery set .. Handles on knives were coming apart.. Got in touch with Swan , initially, asked if spares were available, contacted by Paul, and was sent a replacement set .
Coffee makers are an indispensable small appliance. Unlike many other small appliances, coffee makers are found outside the kitchen. You can see these appliances in offices and hotel rooms because almost everyone loves a hot cup of coffee at the start of the day.
2.Toasters and Ovens
Toasters and toaster ovens are a basic requirement in many kitchens. Toasters quickly and efficiently crisp breads and bagels, while toaster ovens are great for melting cheese and warming up foods.
3. Blender
Blenders are an important appliance for those who need to mix sauces, juices or soups. Not to be confused with food processors, a blender’s main benefit is its ability to “blend” two or more ingredients together. Its motor is generally less powerful than that of a food processor, and its blades are less sharp, so a blender is better used with liquids and ices
4. Food Processor
If you need to chop a lot of vegetables in a short amount of time, a food processor is your best friend. Many units come with a variety of blade attachments so that you can pick and choose which blade will work best for your processing needs
5. Mixer
Any baker knows how laborious it is to stir bread dough or cake batter. Mixers make it easy to combine wet and dry ingredients, like flour and eggs. Some mixers come with dough-hook attachments for kneading.
